General transaction terms

These General Terms and Conditions govern the access and use of the Website and the Online Store pavoneshoes.gr. Any natural person who visits the pages of the site or makes use of the services for the sake of brevity herein is referred to as "User / Customer" or "Visitor". If you need help, you can consult these General Terms and Conditions, where you will find information on orders, shipments, refunds and returns of products purchased from pavoneshoes.gr, as well as other general information about the services offered by pavoneshoes.gr. For any other legal information, you may consult the General Terms of Use, Privacy Policy, Cookies Policy and Return Policy.   
    

1. ENTERPRISE POLICY
    
1.1 The Seller offers products for sale on pavoneshoes.gr and its e-commerce services are available exclusively to its end users, i.e. Users/Customers.  
    
1.2 User/Customer means any person acting for purposes that do not fall within the scope of their trade, business or profession. If you are not a User/Customer, please do not purchase products from pavoneshoes.gr.  
    
1.3 The Seller reserves the right not to execute orders received from users who are not "Users / Customers" and any other order that does not comply with the Company's policy.  
    
1.4 These General Terms and Conditions exclusively regulate the offering, transfer and acceptance of purchase orders in relation to the products in pavoneshoes.gr between the "Users/Customers" of the pavoneshoes.gr and the Seller.  
    
1.5 The General Terms and Conditions do not regulate the provision of services or the sale of products performed by third parties, which may appear on the pavoneshoes.gr through links, banners or other hyperlinks. Before sending orders and purchasing products and services from third parties, we recommend that you check their terms and conditions, as the Seller cannot be held responsible in any case for the provision of services by third parties or for the execution of e-commerce transactions between pavoneshoes.gr users and third parties.   
    
 
 
2. WEBSITE / E-SHOP SERVICES
    
2.1 Information / Products Provided
    
The Company undertakes that the information provided by this Website is complete, true, valid and up-to-date, whether it concerns our identity or the products / services provided by our online store. The above guarantees are subject to any technical or typographical errors that cannot be predicted or have occurred unintentionally or due to interruptions of this website or due to force majeure. The pavoneshoes.gr has taken all the necessary technical and other means in order to be immediately informed of the available quantity and sizes of our products, however it maintains an explicit reservation regarding the validity of the quantities and sizes of the products available in the online store, as they may be updated within a specific period of time from the moment of their modification.
    
2.2 Member Registration

    
2.2.1 Need for Registration

    
Your registration as a Member in pavoneshoes.gr is not a mandatory procedure for making a purchase from our online store. No registration is required for your simple browsing of our Website. The Company is committed to protecting the personal data of the Users/Customers of the website pavoneshoes.gr and all its websites and to comply with the relevant provisions on the protection of personal data (L.2472/1997 and 3471/2006 on the protection of individuals from the processing of personal data) as applicable. For this reason, information regarding personal data of Visitors / Users is not collected unless they voluntarily provide it. It is not required to provide data that constitute personal data for navigating the pavoneshoes.gr or for accessing its content except in those cases where the Visitor makes any purchase or where in order for a User / Customer to have access to some offers, he must first become a Member of pavoneshoes.gr.  
    
2.2.2 Registration as a Member  
    
If as a Guest you wish to register as a Member in pavoneshoes.gr, the registration process is quick and simple. After you have entered a product in the cart and chosen to continue at checkout, the system will guide you to register as a new Member by creating an account. You can also register as a Member from the beginning by selecting "Register" in the menu located at the top right of the Website. By entering your requested personal information (first and last name, applicable email address/email, personal code, gender and date of birth) and accepting the General Terms of Use, the General Terms of Transactions and the Privacy Policy, you become a Member of pavoneshoes.gr and we open your own Member Account to you. Your registration and membership is free, personal, non-transferable and non-assignable. You are responsible for the information you provide to us and pavoneshoes.gr is based solely on your statements regarding your personal information. The personal information you provide to us when you register as a Member, our Company processes them exclusively for the following purposes:  

– to create your pavoneshoes.gr account through which you can track the progress of your order, transaction history, personal information, etc.  

– to ensure communication between us regarding the transactions between us (e.g. for the completion, shipment and delivery of your order, for the payment and our secure financial transaction),  

– to send you informational, advertising and promotional material regarding the products and services of our Company, including its possible collaborations with third parties. Regarding the collection and processing of your personal data, the terms and provisions of the Privacy Policy of pavoneshoes.gr apply.          

2.2.3 The Member Account  
    
The information entered during your registration as a Member must be complete, true and up to date. In case of registration of a legal person as a Member, the full name of the legal entity as well as the name of the responsible person must be indicated. In case of change of data, the Member is obliged to immediately inform the pavoneshoes.gr of its new information, so that they are always complete and true. By registering in accordance with the above, you give your explicit consent to the collection and processing of your information under these General Terms and Conditions and the Privacy Policy of pavoneshoes.gr, which terms and policies you declare that you have read, understood and accept fully and unreservedly. You have the ability, at any time, to access your data. You also have the ability to withdraw at any time your consent to the collection and processing of the personal data you have provided to us in accordance with the above, to request the immediate deletion or correction of your data, their temporary non-use by the eshop of PAVONE shoes concept store, their blocking or non-transmission or your deletion as a member,  by sending a relevant email to [email protected] address or by calling the 2621031437 daily during store hours (except holidays). In any case, your information is retained by our Company only for as long as you remain a registered Member in the eshops of PAVONE shoes concept store. Your personal data is not disclosed to any third party and is managed exclusively by our Company. All your personal information,  which are collected through the special electronic form of pavoneshoes.gr are the absolutely necessary for the performance of the above services and your registration declares your full consent.  
    
2.3 Newsletter Subscription  
    
Your subscription to our Company's newsletter is free of charge and is not a mandatory procedure for making a purchase from our online store or for providing other services, including simply browsing our website. Your subscription to the Newsletter Service of our Company is completed by entering your email address in the corresponding field on our page. Upon completion of your registration, you give us your explicit consent for our Company to send you informative and promotional material about its products and services, as well as related advertising messages. For the protection of your personal data, please be informed by reading the Privacy Policy. In any case, the pavoneshoes.gr is not responsible if the newsletters are not delivered to their destination, although it makes every effort with the ISP's (Internet Service Providers) for their delivery. Newsletters may end up in your Junk/Spam folders, so please check regularly that they are not stored there. In case you wish to no longer receive newsletters or wish to unsubscribe altogether from the pavoneshoes.gr's news sending system, you can inform us using the contact form of the Website or through the corresponding link "To unsubscribe from the list click here" that appears in the newsletters you receive. It does not hand over to third parties information about your first name, last name, home address or other personal data.       
   
3. HOW TO ORDER     
    
3.1 ONLINE ORDER – Making a Purchase through an Online Store  
    
3.1.1 Completion / Confirmation
        
To complete the purchase of one or more products from pavoneshoes.gr, use the categories located in the main menu of our page and navigate to find what you are looking for. You can also use the BRANDS category, where you will find alphabetically all the brands we have. Check the products in the shopping cart by clicking on the link "My Cart", which is located at the top of the Website. You can use Delete to remove products from your cart before completing your order. By clicking on "COMPLETE ORDER" or "View and Process Cart" you will be directed to the order form, which appears before the completion of the Purchase Agreement. The order form will contain summary information regarding the basic characteristics of each product in the order, its price (including all applicable fees and taxes) and shipping costs. The prices indicated on the products include VAT and are considered final. The pavoneshoes.gr reserves the right to change prices without prior notice to customers. In any case, however, the customer at the time of receipt of the product ordered will pay the price, which was indicated at the time of the order. For the shipping cost of our products you can be informed in detail in Section 6. Tap "COMPLETE ORDER" to complete your purchase. You can pay in one of the ways listed in Section 7. Before submitting the order form you will be informed that sending the form means that you are bound to pay the indicated amount of the order. By submitting your order in accordance with the above, you will automatically receive a message to the email address you have stated during the completion of the order, which will inform you that your order has been received, will indicate the products you have ordered and all the terms of the order. This form will include a summary of the Return Policy and therefore all the information contained in the summary of the main trading terms and purchase agreement that you read before sending your order. The Purchase Agreement is deemed to have been completed when the Seller receives your order form electronically and verifies the order details as correct. After this verification, the pavoneshoes.gr will ship your order. From this point on, you don't have to do anything else until you receive your products. Placing an order does not imply an automatic commitment of the inventory. In cases of low inventory, the pavoneshoes.gr reserves the right not to execute an order or part of it, if the availability in relation to demand proves to be insufficient. In this case, an update will be made. The final confirmation of availability is made during the processing of the order and the collection of the products. If the products presented in the pavoneshoes.gr when you last accessed the Website or when sending the order form are no longer available or no longer sold, the Seller will inform you of the unavailability of the ordered products within ten (10) days from the day following the dispatch of the order form. In case "Shipping by Courier" has been chosen as the shipping method, when the order is delivered to the Courier company we work with or to another cooperating company, you will receive a new email stating the tracking / shipping number. With this number you can track the progress of your order until it reaches the delivery area you have stated in your order. The order form will be registered in our database for the required time of execution of your order and in accordance with the provisions of the law. You can access your order form by clicking on the My Orders subsection of the "My Account / My Details" section. The Seller will not execute orders when there are insufficient guarantees of solvency, when orders are incomplete or incorrect or the products are no longer available. In the above cases, we will inform you by e-mail that the Contract has not been concluded and that the Seller has not executed your purchase order specifying the relevant reasons. If the order form has been sent and the price has been paid for products that are no longer available, the Seller will refund to you without undue delay the amount paid for such products and the Purchase Contract will be considered expired for both sides. For any questions or help regarding a product, please contact 2621031437 by phone during shop hours (except holidays), or by email at [email protected].
    
3.1.2 Online Ordering – Acceptance of General Terms of Use & Transactions, Privacy Policy and Return Policy  
    
Before submitting your Order Form electronically for the purchase of the products, you will be asked to carefully read the General Terms of Use, these General Terms of Business, our Privacy Policy and our Return Policy with information on the Right of Withdrawal. We will also provide you with the ability to link to these General Terms and Conditions, General Terms of Use, Privacy Policy and Return Policy. We will also provide you with information on the main characteristics of each ordered product and the corresponding price per product (including all applicable fees and taxes), the payment method you can use to purchase each product, how to receive the purchased products, information on the handling of complaints on the part of the Seller, the shipping and shipping costs of the products as well as the details,  the geographical address and e-mail address of the Seller and the date on which the Seller undertakes to deliver the products. The Seller will also provide you with a summary of the conditions that must be met so that you can exercise the Right of Withdrawal as provided by the Consumer Protection Code. In any case, we will provide you with the contact details of our Customer Service after your purchase. By submitting the order form to the Seller, you unreservedly agree and undertake to comply with the provisions of these General Terms and Conditions of your contract with the Company. If you do not agree with certain provisions of these General Terms and Conditions, please do not submit the order form for the purchase of products from pavoneshoes.gr. By submitting the order form, you declare that you are aware of and accept these General Terms and Conditions as well as the further conditions contained in the pavoneshoes.gr through links in the sections General Terms of Use, Privacy Policy and Return Policy. We remind you that the product you purchase is intended solely for the country in which you place the order. For this reason, if you decide to import the product into another country, you remain responsible for importing it. You are obliged to comply with the regulations and restrictions for the export of the product from the country of the market as well as for the import into the country to which you are going to transport it. The Company disclaims responsibility for this action.  
    
3.1.3 Online Ordering – Tracking  
    
You can always track the status of your order through the My Orders subsection of the "My Account / My Details" section. If your order is at the shipping stage and has been delivered to the courier company, you have the opportunity to be informed about the whereabouts of your parcel, through the tracking number, which will be indicated on each of your orders.  
    
3.2 Phone Order  
    
You can complete an order by phone by calling the pavoneshoes.gr Store: 2621031437 daily during store hours (except holidays). You can chat and learn more about the product you are interested in and order it by giving the product code indicated in the online store. Attention: telephone orders with a payment method that requires you to Login to banking services or other similar institutions cannot be made by phone. Communication with the Store can also be done in writing (via email to [email protected], etc.)  
    
3.3 In-Store Orders  
    
You can visit the store and choose the right product for you.
    
4. CANCELLATION / MODIFICATION OF ORDER   
    
Cancellation/Modification of the electronic or telephone order may be made on the part of the User/Customer in the following cases:  
    
4.1 Before the completion of the Order  
    
Before submitting the order form in accordance with the above (see Section 3.1.1) you are technically given the opportunity to return to an earlier stage of the Order and to remove / modify the quantities of products in your cart. You can remove the products you do not wish to order by clicking the "remove" button and add the new products you want.  
    
4.2 After the completion of the Order and before the shipment of the products:  
    
4.2.1 Order modification before shipping the products  
    
Modification of your order after the completion of the submission of the order form can be done by contacting the Store either by phone at 2621031437 daily during store hours (except holidays), or by email at [email protected].  
    
4.2.2 Cancellation of Order before shipment of products  
    
If the submission of the order form has been completed, but the products have not yet been shipped, you can cancel your order by sending an email to the email address [email protected] or by telephone to 2621031437 daily during store hours (excluding holidays).  
    
4.2.3 Upon receipt of the products – Right of Withdrawal (See Section 9)  
    
4.2.3.1 You have the right to cancel your order after its completion (and upon receipt of the products) in case the delivery of the ordered products is delayed. For the cancellation of your order, the provisions of Section 5.2 below apply.  
    
4.2.3.2

    
Your refusal to receive your products upon delivery by the Courier Company is tantamount to withdrawal, a right for the exercise of which you maintain and for which the provisions of Section 9 below apply. In the event that a customer refuses to receive products, more than 2 times, the pavoneshoes.gr reserves the right to charge the customer the shipping of all shipments or to refuse to send the products. After the return of the products to the pavoneshoes.gr, the order is canceled by exercising the Right of Withdrawal in accordance with the provisions of Section 9.2 below. In accordance with all the above, all orders returned to the Seller either due to a request for cancellation by the User/Customer, or due to refusal of receipt, are canceled after receipt of the products by the Seller.   
    
5. PRODUCT DELIVERY
    
5.1 Validity of Orders  
    
Orders remain valid and are available for delivery up to fifteen (15) calendar days from their registration. Especially for pick-up from the Store, orders remain valid and available for delivery up to five (5) calendar days from their registration. In case it is not possible to deliver the order (indicatively mentioned: inability to communicate, non-attendance to receive the product, unavailability of the product requested with the order) and after the expiration of this deadline, the order is canceled.  
    
5.2 Delivery Method and Time   
    
The online store pavoneshoes.gr delivers its products throughout Greece. Shipments are made daily except Saturdays, Sundays, at delivery times of the cooperating courier company. It is possible to deliver on Saturday (if requested in the comments of the order). In the event of Saturday delivery, you agree that delivery of the products will be charged in accordance with the provisions of Section 6 below. From the above days and hours of delivery are excluded the cases for which the courier transport company cannot cope for its own fault. Subject to what is expressly set out in these General Terms and Conditions, any order completed by 1:00 p.m. from Monday to Friday, is delivered within three (3) working days within Attica, Thessaloniki, Patras and other major urban cities. In the rest of Greece they are delivered within five (5) working days. In case your order is completed by submitting it to us beyond 1:00 p.m., the delivery time increases by one working day, in accordance with the above. The above deadlines do not apply during periods of extreme weather events or general strikes and holidays and in any case of force majeure, which may affect the transport and delivery times.In case you wish to send your order with a transport company of your choice with which pavoneshoes.gr does not cooperate, then the shipping costs are borne by you regardless of the order value and place / time of delivery. In this case, the pavoneshoes.gr bears no responsibility for any delays in the delivery of your products. Orders placed from the Website of a country that differs from the country to the shipping address or the shipping address is in a country where the Seller cannot ship products will be automatically cancelled. Sending your order means full acceptance of the General Terms and Conditions.  
    
5.3 Delivery Delay  
    
Our Company makes every effort to ensure the timely and proper delivery of your orders in accordance with the above mentioned in Sections 5.1 and 5.2. However, the Seller reserves the right to delay in the delivery of the products. The delay in the delivery of the products may be due to various events, including but not limited to force majeure events, such as extreme weather events, strikes, or any other event outside our sphere of influence and control, or unavailability of the product due to its exhaustion, or delay in the shipment of the product by the producer / supplier. In any case of delay in the delivery of the products, we will contact you to inform you and ask if you want us to deliver the order without the product that has been delayed or is not available, or to suggest an alternative, or to inform you about the delivery time of the product that is not immediately available. In case you are not satisfied with our proposal, you have the right to cancel the order in part or in whole. In this case, the Company will refund the corresponding amount of money you have paid. In case of delay in the delivery of your order, you can contact our Company at the e-mail address [email protected] or by phone at the Store at 2621031437 daily during store hours (except holidays). 

    
6. SHIPPING COSTS
    
Your charge for the shipments of the pavoneshoes.gr within Greece, regardless of the value, volume and / or weight of the products, is free of charge. For shipments abroad, you bear the full cost of shipping. The cost of cash on delivery for Greece is three Euros (€ 3). In case the delivery of an order is requested on Saturday, the order will be charged with additional shipping costs of 2,5 Euros (€ 2,5). In the event that a customer refuses to receive products in accordance with the right of withdrawal, more than 2 times, the pavoneshoes.gr reserves the right to charge the customer the shipping of all shipments or refuse to send the products.  
    
7. PAYMENT METHODS
    
Payment of the price of the products and the related shipping and delivery costs must be made using one of the payment methods indicated on the order form. Under no circumstances will the User/Customer be charged with additional charges by the Seller based on the payment method chosen, beyond those indicated in the order.  
    
7.1 Cash on Delivery method – Payment upon delivery of the order  
    
The User/Customer who chooses the cash on delivery method pays in cash to the Courier transport company, which acts on the order of the pavoneshoes.gr, at the time of delivery of the order at the place indicated by the customer or upon receipt of the product from the Courier company's premises. The cost of cash on delivery for Greece is 3 Euros (€ 3). The cash on delivery service is offered in combination with the value of your order based on the current legislation (see below the relevant paragraph), concerns specific areas and specific shipping methods. Therefore, in the case of cash on delivery, the total amount of the order cannot exceed €497 and the total number of products of the order fifteen (15). Relevant Legislation According to Law 4446/2016 article 69 § 2 "Tax information of a total value of five hundred (500) euros or more, issued for the sale of goods or provision of services to individuals, is paid by their recipients, buyers of goods or services, exclusively using card-based payment instruments or other electronic means of payment, such as, indicatively, other not restrictive bank transfer,  payment through a payment account, using an e-wallet; This information may not be paid in cash.' Therefore, orders with a value over 500 euros including taxes and other charges should be paid in the above ways.   
    
7.2 Payment by Credit Card  
    
7.2.1 Partner Cards – Procedure  
    
The pavoneshoes.gr accepts Visa, Mastercard, Diners and American Express credit cards, Visa and Mastercard debit cards, and Visa and Mastercard prepaid cards. Orders where payment has been made by credit card are delivered only to the credit card holder, upon presentation of the card and the police ID. Orders with credit card payment are not delivered to a third party. The listed prices include statutory taxes. Until the full payment of the price, the goods remain the property of the selling company.  
    
7.2.2 Credit/Debit Card Details  
    
Credit card details are requested during the completion of your orders if you choose the relevant payment method and relate exclusively to their electronic transmission through a secure environment to the banking institution for the completion of your payment only. The Company does not keep any credit card information in its systems. The implementation of the cardholder certification service may require the transfer of their card details to a third party provider, cooperating with the bank that implements the completion of the card payment process. These data are sent via an encrypted protocol without any third party having any access to them whatsoever. This information will not be used by the Seller except for the execution of the procedure related to the purchase or the issuance of refund orders in case of returned products, in compliance with the exercise of the User/Customer's right to return the products or to report cases of fraud to the police. The price for the purchase of the products and the related shipping and delivery costs, as mentioned in the order form, will be charged to the current account of the User / Customer, when the purchased products are shipped.  
    
7.2.3 Secure Purchases  
    
Our Company recognizes the importance of the security of Personal Data, as well as electronic transactions and we have taken all the necessary measures, with the most modern and advanced methods, to ensure maximum security. All information, which is related to the personal data of Users / Customers, is ensured as confidential in compliance with the applicable legislation for the protection of personal data. The security of pavoneshoes.gr online store is achieved by the following methods: Customer Identification When visiting our Website, there is the possibility to become a registered Member enjoying the relevant privileges of the member such as: accessing and changing your personal information, the history of your orders and your Favorites, changing your Personal Security Code (Password),  Subscribing or unsubscribing to our newsletters, etc. Access to your personal account is done through special Login Codes. The codes used to identify the User/Customer are two: the Username and the Personal Secret Security Code (Password), which each time he enters them provide him with absolute security access to personal information. You can change your Personal Security Code (Password) as often as you wish and you are the only one who has access to your information through the above codes and remains solely responsible for maintaining its secrecy from third parties. In case of loss or leakage, you must immediately notify the Company, otherwise it is not responsible for the use of the password by an unauthorized person. The online store pavoneshoes.gr in no way discloses or publishes the personal data and information of Users / Customers. Personal data is used exclusively for the proper execution of transactions. All information is encrypted and stored in complete security. Ensuring the Confidentiality of the Transfer of your Personal Data To ensure the confidentiality of data transfer, the Company uses the 256-bit SSL encryption protocol. It has also proceeded with the adoption of the Alpha Bank Web Services service in order to securely carry out card debits in the electronic payment system of Alpha Bank. 3D Secure pavoneshoes.gr has adopted the 3D-Secure protocol in order to offer users increased protection against unauthorized use of their card during the process of processing their transaction. Consumers-cardholders of banks that support the 3D-Secure protocol have the ability to include their Visa or MasterCard cards in the Verified by Visa or SecureCode programs respectively, so that cardholders can choose a security code for each card that only they will know. Thus, each time the registered User/Customer makes an electronic transaction using his/her card, he/she will be asked for the security code. In the case of customers whose cards either do not support MasterCard's Verified by Visa and SecureCode services, or have not joined them, card payments are processed, without the need to use an additional code. Encryption From the cart until the end of the purchase process in the online store pavoneshoes.gr, all information and personal data of the User / Customer are encrypted based on the 256-bit SSL encryption protocol. Encryption is essentially a way of coding the information until it reaches its intended recipient, who will be able to decode it using the appropriate key. During the ordering process in the Company's online store, all communication between the user's computer and the Company's systems is encrypted using an encryption key. That is, every time it sends information to the system, the browser first encrypts it using an encryption key and then sends it to the system. The Company's system first decrypts the information it receives using the same key (which is predetermined when the user starts connecting to the service) and then processes it. The Company's systems send information following the same encryption process. For any problem you may encounter, you can contact the Store by phone at 2621031437 daily during store hours (except holidays).   
    
7.3 Payment by Bank Deposit  
    
You can choose as a payment method the Bank Deposit and deposit the price of your order in the bank account of the Company. In this case, your order will be completed by shipment, if the deposit appears. If you do not make the deposit within 3 working days, the order will be automatically canceled.  
    
7.4 Payment via Masterpass  
    
By choosing the Masterpass service, the payment of your order is made immediately, through the e-wallet you maintain at the Bank you cooperate with by charging one of your cards. To use the service in your order, you select the Masterpass service in the Payment Methods and after selecting "Complete Payment" you will be transferred to a secure environment in which you will choose the bank you work with. In the next step you enter the codes you already have for your bank's e-banking and select the debit card.  
    
7.5 Credit Check  
    
All orders are subject to additional credit checks by the company, which reserves the right without justification to ask you at its discretion either to provide additional documents that will identify your details, or to make a change from the selected payment method to another, or to completely reject your order and not accept it. In any case you need help with the payment methods in your order, you can contact the Store by phone at 2621031437 daily during store hours (except holidays) or by email at [email protected].

Invoicing & tax issues In all the following payment methods there is the option of issuing a retail receipt or invoice. Invoice is issued to companies and freelancers,  if they fill in the following information when ordering: company name, activity, TIN, Tax Office, mobile and landline. Our prices include all legal taxes. In case you are a taxable person or a non-taxable legal person and you are subject to a special tax regime, the following applies: If your registered office is in Greece: and you belong to a region or belong to a category of businesses with a special tax regime, then you should necessarily contact the Store if it is the first time you place an order. The status of the subject should be proved by the certificate of submission of a work declaration, which you must provide together with any other document deemed necessary and requested.           

8. GUARANTEES AND INDICATION OF PRODUCT PRICES
    
8.1 Price Guarantee  
    
The prices listed are the final retail prices, i.e pavoneshoes.gr. VAT is included. In any case, however, the customer at the time of receipt of the product ordered will pay the price, which was indicated at the time of the order. Please check the prices of the products before sending the corresponding order form.  
    
8.2 Product Warranty  
    
At pavoneshoes.gr, we offer for sale exclusively branded products and top quality. These products are purchased by the Seller directly from manufacturers and dealers, carefully selected for their strict quality control. The Seller does not sell second-hand products, defective products or products of lower quality than the corresponding products on the market. The main characteristics of the products are displayed in the pavoneshoes.gr on the page of each product. The image and colors of the products offered for sale on pavoneshoes.gr may not exactly correspond to the actual image and colors of the products due to the browser or screen used. According to the Consumer Protection Code, in case of different use of the products from that required to check their type, characteristics and function, the User/Customer is considered responsible for reducing the value of the products returned to the Seller. If you decide to exercise the Right of Withdrawal for the return of the purchased products, the Seller has the right not to accept the return or not to refund in full the amount paid for the purchase of products, which are returned without the corresponding security seal or whose original condition has changed or have been damaged;  as explained in detail in Section 9. Without prejudice to the application of mandatory provisions on consumer protection (Article 5 OF DIRECTIVE 1999/44/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees), all products sold by the Seller are covered by a twenty-four (24) month guarantee for lack of conformity of the product with the terms of the Purchase Contract. In order for the lack of conformity of the product to be considered valid, the Seller must be informed within a period of two (2) months from the day the lack of conformity was found. Unless proved otherwise, a lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to exist at the time of delivery, unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity. In case of lack of conformity, you can choose between repairing or replacing the product. If repair or replacement of the product is impossible or disproportionate to its value, you are entitled either to ask the Seller to make an appropriate price reduction or to cancel the Purchase Contract.       

9. RIGHT OF WITHDRAWAL in accordance with the Consumer Protection Code
    
9.1 Conditions for exercising a Right of Withdrawal  
    
According to the Consumer Protection Code (Article 9) you have the inalienable right of unjustified and unjustified withdrawal from the Purchase Contract you concluded with the Seller to return products purchased from the pavoneshoes.gr without any penalty and without specifying the reason (unjustified withdrawal) within fourteen (14) days from the day you received them. The right of withdrawal is exercised when you want to return the product you bought from our online store, and receive your money back. The above period of fourteen (14) calendar days for the exercise of the right of withdrawal, starts from the day after you or a person you may indicate to us as responsible for receiving your products (other than the carrier) acquire the physical possession of the purchased goods. In case you have ordered more than one goods with an order and which are delivered separately, the time limit for exercising the right of withdrawal in accordance with the above starts from the day after you or a person you may indicate to us as responsible for the receipt of your products (other than the carrier) acquire the physical possession of the last good of the order. Products purchased during special promotions are non-refundable. Products purchased during special promotions or from the LAST CHANCE category cannot be changed or refunded.

    
9.2 Procedures for exercising a right  
    
In order to exercise the right of withdrawal referred to in Paragraph 9.1 above, you must, before the expiry of the period for exercising it in accordance with the above, inform us of any decision you may have to withdraw from the Purchase Agreement we have concluded, in one of the following ways in accordance with the Consumer Protection Code:  
    
– by completing and sending us, in accordance with the Consumer Protection Code, the model Withdrawal Form (you will find it at the end of the General Terms and Conditions) and sending it (print or attach it) in accordance with the above either by mail or email to [email protected]. The use of the attached Form is not mandatory.  

– drafting and sending to the Seller another document in which you explicitly state your decision to withdraw from the Purchase Contract. If, on the contrary, you choose to send another type of Statement of Withdrawal, the responsibility for the correct and timely exercise of the right of withdrawal lies solely with you.  

The Right of Withdrawal is considered to be validly exercised if, in addition to complying with the terms and procedures provided by the Consumer Protection Code and described in Paragraphs 9.1 and 9.2 above, the following conditions are met in their entirety:  

a. the Return Form sent online or other explicit statement of the decision to withdraw from the Contract must have been correctly completed and sent to the Seller within fourteen (14) days of the physical receipt of the purchased goods or the physical possession of the last good of the order.  

b. the products must not have been used, worn or washed. Returns are accepted as long as the product has not been used. Returns for underwear, swimwear, jewelry,sunglasses and beauty products are not accepted for hygiene reasons. In cases of "special prints on an item" no change or return can be made  

c. the security seal, if any, must still be affixed to the products, as it forms an integral part of the products;  

d. the products must be returned in their original packaging and accompanied by the manufacturer's card, as well as the retail receipt or invoice  

e. the products to be returned must be delivered to the carrier within fourteen (14) days from the moment of notification to the Seller of the decision to withdraw from the Contract;  

g. the products must not have been damaged. The return parcel must be properly packed so as not to damage, during transport, the product or the packaging of the product (including the boxes of shoes or other items).  
    
9.3 Obligations of the Consumer upon Withdrawal  
    
In order to meet the withdrawal deadline, you must send us your statement on the exercise of your Right of Withdrawal before the withdrawal period expires in accordance with the provisions herein. It is expressly agreed that your notice of exercise of the Right of Withdrawal is deemed to have reached us on the business day following the sending to us of the Statement of Withdrawal in accordance with the provisions herein. In case of exercising the Right of Withdrawal in accordance with the above, you must return to us (at the address indicated herein) the product from the purchase of which you immediately withdraw – unless we have agreed to receive it from you in case of withdrawal, without undue delay and in any case within fourteen (14) calendar days from the day on which you notified us of your decision to withdraw from the Contract in accordance with  the provisions hereof and Article 11 of the Consumer Protection Code. The deadline is considered to have been met if you send back the goods before the expiration of the fourteen (14) day deadline. For the return of the products, as a result of the withdrawal you will be charged with the shipping costs of the returned products, unless the Seller has expressly exempted you from these costs at the time of purchase and provided that you use the Courier company indicated by the Seller on the Return Form. If you decide to use the transport company indicated by the Seller on the online Return Form, the Seller will pay the shipping costs of the returned products on your behalf and relieve you of the carrier's direct payment obligation. The Seller will withhold from the refund a fixed fee of ten Euros (€10) which will correspond to the cost of shipping the order within Greece. By using the carrier indicated by the Seller on the online Return Form, the Supplier also releases you from any liability for any loss or damage to the products during transportation. If you decide to use a different carrier than the one indicated by the Seller on the Return Form, you will have to pay the shipping costs of the returned products you are charged with. In this case, you will also be responsible for any loss or damage to the products during transport, due to poor choice of carrier and/or shipping method. For returns of defective or incorrectly shipped products, the cost of return is covered by the Seller.  
    
9.4 Seller's Obligations  
    
In order to meet the withdrawal deadline, you must send us your statement on the exercise of your Right of Withdrawal before the withdrawal period expires in accordance with the provisions herein. It is expressly agreed that your notice of exercise of the Right of Withdrawal is deemed to have reached us on the business day following the sending to us of the Statement of Withdrawal in accordance with the provisions herein. In case of exercising the Right of Withdrawal in accordance with the above, you must return to us (at the address indicated herein) the product from the purchase of which you immediately withdraw – unless we have agreed to receive it from you in case of withdrawal, without undue delay and in any case within fourteen (14) calendar days from the day on which you notified us of your decision to withdraw from the Contract in accordance with  the provisions hereof and Article 11 of the Consumer Protection Code. The deadline is considered to have been met if you send back the goods before the expiration of the fourteen (14) day deadline.  
    
Product Return/Withdrawal Charges
    
1. Returns of products charged by pavoneshoes.gr
    
You have the right to return the products you purchased from this online store at the expense of pavoneshoes.gr, in the following cases:  

– If due to the fault of the pavoneshoes.gr wrong products were sold (by mistake in receiving the order, in pricing, in shipping, etc.). In this case, you may either not accept to receive the product from the beginning, or request its return. For the return of the products, the Product Return Form must have been completed. The products should be in excellent condition, sealed, complete and without any wear. The packaging of the returned product must be the one that normally accompanies the product and be in excellent condition.  

– If through the fault of the pavoneshoes.gr products of poor quality were sold (destroyed during transport, defective product, etc.). In this case, the customer may either not accept to receive the product from the beginning, or request its return. For the return of the products, the product return form must have been completed. The returned products must be in excellent condition, sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and must be in excellent condition.  

In addition, in case the customer does not return the product then, no new product will be sent to him and the customer will have to make a new order / purchase. The product must be returned in the condition in which it was delivered. In both of the above cases, the maximum return period may not exceed fourteen (14) calendar days from the date of receipt.     

2. Product returns at the customer's expense.
    
You reserve the right to return the products you purchased, without penalty and without obligation to announce the reason why you wish to return the products, within fourteen (14) calendar days from the date of receipt. In the case of Return for the purpose of Replacement/Change of the product, the first change is made without charge of return and shipment of the new order. In case of final Return of the product/Withdrawal, the costs are deducted from the total amount of the Return. If the return conditions are not met, the products are returned to the customer at their own expense. In addition, in the case of a final Return of the product/Withdrawal, if you decide to use the transport company indicated by the Seller, the Seller will pay the shipping costs of the returned products on your behalf and relieve you of the carrier's obligation to pay directly. The Seller will withhold from the refund a fixed fee of ten Euros (€10) which will correspond to the cost of shipping the order within Greece. By using the carrier indicated by the Seller on the Return Form, the Supplier also releases you from any liability for any loss or damage to the products during transport.

If you decide to use a different carrier than the one indicated by the Seller, you will have to pay the shipping costs of the returned products you are charged with. In this case, you will also be responsible for any loss or damage to the products during transport, due to poor choice of carrier and/or shipping method.  
    
9.5 Refund – procedures and times  
    
After returning the products, the Seller will check whether they comply with the conditions set out in Section 9. We are entitled to delay the refund of your money until we receive back the goods from the purchase of which you are withdrawing in the same good condition in which you received them. In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you withdraw, you must return them together with the basic product from the purchase of which you withdraw, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is generated for us. You acknowledge and consent, in accordance with the Consumer Protection Code (Paragraph 14.2) that it is your responsibility for any reduction in the value of the products you return, which (decrease) occurs as a result of the management of these products by you other than that necessary to determine the nature and properties of the products.  It is clarified, however, that in order to get your money back in the case of withdrawal, the product must be in the excellent condition received without damage and be complete, within its original packaging and accompanied by all relevant documents. All footwear should be tested on carpet to avoid damage. In addition, if the product bore a security seal, it should not have been tampered with. The pavoneshoes.gr does not receive products that are returned during your withdrawal and which have dirt, damage, abrasions, creases and generally create the impression that they have been used beyond what is necessary to determine their suitability. To clarify, the footwear should be tested on soft carpet or something similar, otherwise the Seller will not accept footwear that gives any impression that they were not tested on a mat or very soft surface. Also, the returned product must be accompanied by all the necessary documents you received upon receipt, otherwise the Seller will not receive them as long as it is agreed that the right of withdrawal has not been legally exercised and in accordance with the terms hereof. In the event that these conditions are met, you will be sent an e-mail confirming the acceptance of the returned products and you will be refunded the amount of their purchase. The refund shall be made as soon as possible, without undue delay and in any case regardless of the payment method used, within 14 days from the date on which the Seller was informed of the User/Customer's decision to withdraw from the Contract of Sale in accordance with the above provisions and subject to the provisions of Paragraph 9.5. In the event that the terms and conditions referred to in Paragraph 9 of these General Terms and Conditions are not met for the valid exercise of the Right of Withdrawal from the Purchase Agreement and the return of the products, the User/Customer shall not be entitled to a refund of the amounts paid to the Seller for their purchase. Within 14 days of sending the e-mail informing you that the return of the products has not been accepted, it will be possible, at your own expense, to return the products to you in the condition in which they were returned to the Seller, after informing the Seller so that he informs you of the procedure to be followed. Otherwise, the Seller will keep the products and will also withhold the amount of money corresponding to the percentage deducted from the money returned to you.       

10. REPLACEMENT OF PRODUCTS
    
The User/Customer reserves at any time the right to return the products within fourteen (14) calendar days from the day of their receipt in order to replace them with another size or another product. The return of the products for the purpose of replacing them is not an act of withdrawal on your part and therefore the provisions of Paragraph 9 hereof do not apply. For returns within Greece you are not charged with shipping costs for the first change, as long as you use the shipping company that we will indicate to you. For returns from abroad, return costs are borne by the User/Customer. In order to return a product to be replaced please contact the Customer Service Department by phone at 2621031437 daily during store hours (except holidays). or by email to [email protected] email address, indicating your request for a replacement. It is expressly agreed that the replacement of the products takes place if the product to be replaced is returned to our Company in the same good condition that you initially received it. Our company does not replace products that have dirt, damage, injuries, safety seals that have been violated or are not complete,  in their original packaging and are not accompanied by all the documents you received from us.     

11. PROTECTION OF PERSONAL DATA and COOKIES
    
11.1 Protection of Personal Data  
    
The management and protection of your Personal Data is governed by the terms of the Privacy Policy and the Cookies Policy and the relevant provisions of both Greek and EU and international law on the protection of individuals from the processing of personal data, as well as the Decisions of the Personal Data Protection Authority. For your information about your personal data, the processing they receive from the pavoneshoes.gr and its purposes, the recipients of these and other relevant information related to their protection and security, please proceed to the relevant link in order to read and accept these relevant terms.  
    
11.2 Cookies  
    
pavoneshoes.gr uses "cookies", which are small text files stored on your device to collect online activity information, to store your preferences and settings as well as to optimize your browsing experience on the site. By disabling Cookies or withdrawing your consent, certain functions of the Website will not be available. How you can delete cookies You can delete cookies and disable their use. Select the browser you are using and follow the instructions: Chrome – https://support.google.com/chrome/answer/95647?hl=el Safari  – https://support.apple.com/kb/ph21411?locale=en_US Firefox  – https://support.mozilla.org/el/kb/pws-energopoiw-th-leitoyrgia-do-not-track Edge – https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy  If you use another browser, consult the information of its provider.       

12. SECRET
    
You will find information on how we process your personal data by clicking on the Privacy Policy section. We encourage you to read, if you have not already done so, our General Terms of Use, which also contain important information about how we process our users' personal data and about pavoneshoes.gr's security systems. For more information about our Privacy Policy, you can contact us by phone at 2621031437 daily during store hours (excluding holidays).  or by email to [email protected] email address.       

13. AFTER-SALES SERVICE
    
For your convenience after any purchase do not hesitate to contact us as appropriate with the commercial or technical department. Consumer contact line: By phone: at 2621031437 daily during shop hours (except holidays) By email: [email protected] CODES OF CONDUCT. The pavoneshoes.gr complies with the Code of Conduct of the Greek eCommerce Association (GRECA) which defines the minimum rules of professional ethics and ethical behavior, which must be observed both towards the consumer and between the various businesses selling products / services through digital channels.       

14. APPLICABLE LAW
    
Any dispute between the parties regarding the application, interpretation, invalidity of the terms of the Contract, the existence or non-existence of rights and obligations of the parties in contract or tort, is interpreted in accordance with Greek laws and is subject to the exclusive jurisdiction of the competent courts of the city of Pyrgos, to the jurisdiction of which the parties are voluntarily submitted from today. These General Terms and Conditions are governed by Greek Law and among the main decisions the Greek Ministerial Decision No. 31619 oik./15.3.2017 of the Minister of Economy and Development (Government Gazette B ́ 969) on the Code of Conduct for Electronic Commerce as well as the Greek Presidential Decree No. 131 on adaptation to Directive 2000/31 of the European Parliament and of the Council on certain aspects of electronic commerce. The Courts of Pyrgos are responsible for any dispute. Alternatively, it is proposed to resolve the out-of-court settlement through the European Alternative Dispute Resolution Body. In particular, and in accordance with Directive 2013/11/EC, which was incorporated in Greece by JMD 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside of a professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide online dispute resolution for consumer disputes (ODR platform) available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage     

15. AMENDMENTS AND UPDATES
    
The General Terms and Conditions may be amended from time to time due to the adoption of new laws and regulations or for other reasons. The new General Terms and Conditions will apply from the date of their publication in pavoneshoes.gr.
    
  MODEL DECLARATION OF WITHDRAWAL FROM THE DISTANCE CONTRACT (Article 4 of Law 2251/1994)     
    
 TO: PAVONE shoes concept store    
    
I, the undersigned, ................................... (Name) .......................................... (Surname) of ...................................., resident .............. (Street/ Number) ..................... (TC) .................. (Order Number) ......... / ........ / 201........  a contract for the sale of the following goods with the Company, which I cancel.   ................................................................................................................................................    

I also declare on my honour that:

– I exercise the relevant right of unjustified withdrawal and return of the products within fourteen (14) calendar days from their receipt.  

– That the products and their packaging are in their original condition and have not been unpacked, used, or suffered any damage or damage.    

Date:..... / ...... / 201...    

I wish to credit the amount to my personal Account that I keep in pavoneshoes.gr.  

I wish to have the money refunded in accordance with the General Terms of Use.    

The Declarant and Retreating * ——————————– (Signature)

*signed only if this document is communicated on paper