Privacy Policy

1.INTRODUCTION
    
This Privacy Policy governs the access and use of the Website and the Online Store pavoneshoes.gr. Any natural person who visits the pages of the site or makes use of the services for the sake of brevity herein is referred to as the "Subject of Personal Data" or "Subject".  as well as Community and international law on the protection of individuals with regard to the processing of personal data, as well as the Decisions of the Personal Data Protection Authority. Any possible future change of the above regulatory framework will be the subject of the present. This Privacy Policy (hereinafter referred to as the "Data Policy" or "BEMP") is intended to inform you about the Company's policy regarding your personal data, which you provide to us, so that you know the purpose of their processing by us, the category of recipients, and the procedures you can follow to exercise your legal rights. This Policy is an integral part of the General Terms of Use and the General Terms and Conditions of the pavoneshoes.gr and a whole with them. The Company, in its capacity as Data Controller, may from time to time modify its Terms and Policies, including the "ISP", either in whole or in part, at its sole discretion. Any modification to this agreement shall be effective as soon as the amended Policy is posted on the Website. We therefore urge you to periodically verify its content. In any case, as long as you continue to use our Website and its services and the services of our Online Store after modifications have been made in accordance with the above, you will be deemed to accept these modifications unconditionally. If you do not agree with the terms of this Policy, as may be amended, you must cease using the Website and our Online Store. Your privacy as well as the security and protection of your personal data are very important for the Company. For this reason, we collect and manage your personal data with the utmost care, responsibly and we adopt special measures to safeguard it safely. In order to have detailed indications of how the Company manages your personal data, we invite you to read the following Data Policy, where you will find all the basic information about the processing by the Company of your personal data in relation to your browsing in the pavoneshoes.gr and the use of the services offered. We also encourage you to read the "General Terms and Conditions", "Cookies Policy" and "General Terms of Use" of the pavoneshoes.gr, which contain detailed information about the conditions regarding the services we provide to you. Some services may be subject to specific legal requirements and regulations. In these cases, we will make sure to provide you with all the information they may need each time. The Company is in no way responsible for the Terms of Protection and Management of Personal Data of other websites, to which you may be able to connect through links through this website. For any clarification, question or legal requirement on your privacy and the processing of your personal data, you can contact you at any time by sending a request to our Branch stating the request as "confidential" via email to the [email protected] or by sending a written letter to the address of the Company's headquarters. Email: [email protected]

 

2. PERSONAL DATA PROTECTION POLICY

    

2.1. DEFINITION OF PERSONAL DATA

    

Personal Data means any information relating to the data subject, i.e. any information relating to any natural person to whom the data refers and whose identity is known or can be ascertained.  the address, date of birth and gender of the member, the mobile phone number, the email address as well as usage data, such as username, password and IP address.

    
2.2. COLLECTION AND PROCESSING OF PERSONAL DATA

    

For your simple browsing of our Online Store, you are not asked by the Company for any of your personal information. However, the Company, while browsing or using the services offered by the pavoneshoes.gr, collects and processes browsing data through cookies that relate solely to your purchasing habits.  your visit / browsing to the Website and Online Store pavoneshoes.gr are the following:

a) we collect the necessary Personal Data, which according to the Law and the General Terms of Use, are deemed necessary in order to complete, execute and send your order. Among them, indicatively, are the Name and Surname, the Email Address, the Contact Phone Number (landline and mobile), the Shipping Address of Products (street, city, zip code, country), the Billing Address of the order, the Date of Birth, the Gender and the Payment Details such as the Mask of the Credit / Debit Card, the Privilege Card Details, etc. and the Type of Document you want us to issue (Receipt or Invoice). In case you request the issuance of an Invoice, you will be asked for your company's details such as the Name of the company, the TIN, the Tax Office, the Activity, the Address of its headquarters as well as Contact Numbers (landline and mobile).

b) we collect your email address when you subscribe to the service of our Newsletters, in order to send you newsletters about the Company, the pavoneshoes.gr, its products / services, any offers, etc.

c) if you choose the corresponding box when registering as a Member, with your consent, we collect your e-mail address (email) and mobile phone, in order to send to you Newsletters and text messages (sms) about the Company, the pavoneshoes.gr, its products / services, any offers, etc.

d) we collect and process personal data,  such as your Name, Surname, Email, Telephone number and Order Code, which you provide to us when you contact our Customer Service, to ensure that you can be contacted in order to provide assistance with your current orders as well as to inform you about new products / services. In addition, we may use and process your personal data, as long as you have given us your consent to inform you when a product is available again. If you choose to contact us using the contact form on the "Contact Us" page, none of the data you provide will be stored by this Site or transferred/processed by any of the third-party data processors set out in Section 2.5. Instead, the data will be sorted into an email just for us to reply to you.

e) we collect your Name and Surname, your e-mail address, your Password, your Gender and your Date of Birth when you register as a Member in the pavoneshoes.gr and the opening of an Account, in order to complete your purchases from our online store. During your telephone orders, we collect personal data information such as your Name, Surname, Shipping Address, Email Address, Contact Phone number and what is deemed necessary by law in order to complete, execute and send your order.

f) in case you provide personal data of third parties (such as Name, Surname, Address, Telephone) to the pavoneshoes.gr (e.g. cases of purchase of gifts for a Third Party), the pavoneshoes.gr will protect the Personal Data of the Third Party in accordance with this Privacy Policy.If you provide us with personal data of third parties, you confirm that you have informed that third party of the purposes and the way in which it should be  process their personal data.

    
2.3. PURPOSE OF COLLECTING AND PROCESSING PERSONAL DATA

    

The personal data you declare during your visit / browsing of the pages and services of the pavoneshoes.gr website, are intended and processed solely for the following purposes: – for the completion and execution of the contract for the purchase of the products offered by the pavoneshoes.gr. Upon completion of your purchase,  you will be asked for the necessary Personal Data that will ensure the actions of the execution of the contract, such as payment, the necessary anti-fraud checks (in cases of payment by credit / debit card), the charging, the shipment of the product and the management of any return, – for the offer of services of the pavoneshoes.gr, through your registration on the Website and the use of services intended only for Registered Users / Members. Registration on the Website is possible through the entry of specific Personal Information, necessary to verify the Identity of the Subject of Personal Data and the development of the services offered to registered users. For this purpose, the Company may collect, in relation to each service and its characteristics, the necessary Personal Data for the development of the service requested by the Data Subject, – for the sending of newsletters of the pavoneshoes.gr, for commercial communication about our products and services, so that you are informed about innovations,  the new arrivals, the exclusive products, and the offers, – for the communication between us, and the management of your requests, – to improve the services provided. Always with your consent, we may use your contact details in the context of conducting market research and general surveys to detect satisfaction, in order to improve our services and the relationship with our users. – for the purposes of statistical surveys and analyses with data in aggregate form for the purpose of understanding how users interact and use the Website pavoneshoes.gr, improving our products and services. – to show you ads and content on social media platforms. In the above cases, the processing of your Personal Data is considered legal as it aims at the performance of a contract between us or the provision of a specific service that you have requested. This information may not be used by any third party without complying with the applicable provisions.

    
2.4. RETENTION PERIOD OF PERSONAL DATA

    

The Company processes your personal data throughout the period of validity of each contract and after its termination or expiration in any way for as long as it is defined by the applicable legal framework.  applicable legal framework. Upon expiration of this duration, the data are kept in accordance with the applicable institutional framework for the period of time provided for by the termination of the business relationship or for as long as it is required to defend the Rights of the Company before a Court or other competent Authority.

     

2.5. RECIPIENTS OF PERSONAL DATA AND THE PURPOSE OF THEIR TRANSMISSION

    

Your Personal Data is processed by the Company in its capacity as Controller of Personal Data. For organization and operation requirements related to the provision of products and services by the pavoneshoes.gr, the Company may transmit your personal information to its representatives and / or subcontractors for the purpose of support,  promotion and execution of your trading relationship with it, but always under conditions that fully ensure that your personal information is not subject to any unlawful processing, i.e. other than the purpose of transmission in accordance with the above. The Company reserves the right for the above purposes to transmit your Personal Data: – to the Courier companies with which it cooperates, as stated in the General Terms of Use, in order to ensure the shipment to you of the products you have selected from the Online Store pavoneshoes.gr, – to credit card providers for the processing of payment on behalf,  in order to ensure the shipment to you of the products you have selected from the Online Store pavoneshoes.gr , – to third parties, natural or legal persons, who may provide on behalf of the Company promotion and marketing services of both the Company and its products or services, social media, – or to our third party partners who provide technical services,  such as hosting and technical support services. All partners, agents and / or subcontractors have been evaluated and selected by the Company for their proven reliability and competence and all comply with the legislation specified in the above paragraphs. In the event that some of them are based in countries that do not belong to the European Union, the transfer of your Personal Data is carried out with the guarantees set by law. The Company and the pavoneshoes.gr will not make available for sale or otherwise transmit or disclose personal information of the Subjects of its website to third parties, except for the above mentioned, without the consent of the Subject, with the exception of the application of relevant legal dictations and to the Competent Authorities only. The data kept in the file may be communicated to the Competent Judicial, Police and other Administrative Authorities upon their legal request and in accordance with the applicable legal provisions. In addition, in case of a legal provision, a service order or an official preliminary examination, the pavoneshoes.gr and the Company reserve the right without any other to make the relevant information available to the respective service.

     

2.6. CONSENT OF THE SUBJECT

    
By carrying out any of your transactions and using any of your Services in the pavoneshoes.gr, in accordance with the General Terms of Use of the pavoneshoes.gr you declare that you are over 15 years of age and you accept and consent to this Privacy Policy and in particular:

2.6.1. Registration as a Member – Create an Account

When you register as a Member, if you enter your Personal Data into the Member Account,  you consent that the pavoneshoes.gr will use this data for all necessary uses in order to successfully complete the transaction between you.
      

2.6.2. Order Completion

    

Upon completion of your order, if you enter your Personal Data, then you consent that the pavoneshoes.gr will use this data for all necessary uses in order to successfully complete the transaction between you. In addition, you consent that the pavoneshoes.gr will use this data for possible refunds to you in case you exercise the Right of Withdrawal in accordance with the provisions of the General Terms of Use and the Law.

     

2.6.3. Marketing and Advertising Actions

    

By subscribing to the Newsletter and sms service in the pavoneshoes.gr you consent that the pavoneshoes.gr will process and use your personal data for advertising activities, such as sending an email with general information or advertising (newsletters) regarding the Company, its products and services. If you wish, the pavoneshoes.gr will waive the use of your Personal Data for advertising purposes, provided, however, that you request or follow the procedures for deletion from the list of registered members who receive the newsletters of the pavoneshoes.gr. You may, at any time, send a relevant email to the [email protected] or configure the Newsletter Sending Function accordingly in your Member Account or unsubscribe from them by following the procedures set out in each email or text message you receive from us. The Company must by law report to the Personal Data Protection Authority any unlawful violation of the Personal Data Database of the Website or the database of any third party data processing to any and all relevant persons and authorities within 72 hours of the violation if it is obvious that the personal data stored in an identifiable form have been violated.

     

2.6.4. Processing in relation to fraudulent acts

    

Upon completion of a transaction in the pavoneshoes.gr you consent that in case of existence of reasonable information and if required by the specific circumstance, the pavoneshoes.gr will have the right to collect, process and use all the data, which are necessary for the disclosure, as well as the interruption of offers created with a fraudulent purpose as well as the details of any other illegal or unconventional use of the pavoneshoes.gr.  In addition, the Company must by law report to the Personal Data Protection Authority any unlawful violation of the Personal Data Database of the Website or the database of any third party data processing to any and all relevant persons and authorities within 72 hours of the violation if it is obvious that the personal data stored in non-identifiable form have been violated.

     

2.6.5. Transmission to Legal Services in case or in the absence of a Legal Provision

    

As the transfer of data is not permitted by law, you consent to the transmission of your personal data to law enforcement and supervisory authorities for the necessary protection from risks to state and public security as well as to the prosecution of criminal acts.

     

2.7. TRANSFER AND STORAGE OF PERSONAL DATA

    

The transfer of Personal Data between pavoneshoes.gr Website and your browser is encrypted and delivered via HTTPS.

     

2.8. RIGHTS OF SUBJECT MATTER, INFORMATION AND DELETION

    

The provision of your Personal Data is a contractual obligation. You retain your free will and choice as to whether to share your Personal Data with us or not, but in the absence of the required data, it will not be possible to conclude or execute the Sales Contract and your requests from our Company. In case of conclusion of a Contract for the Sale of Products by the pavoneshoes.gr,  the processing of the Data of the Subject will be carried out for the sole purpose of the Company being able to fulfill its legal obligations and to be able to comply with the tax provisions and the applicable legislation to which it is subject. You are free to decide whether to enter into a Sales Agreement with us and whether or not to share your data. If, however, you enter into a Contract of Sale, your Personal Data will be necessary and processed for the fulfillment of these legal obligations to which the Company is subject. The Company performs the following processing of personal data exclusively in the event that the Data Subject has given his explicit consent: – conducting marketing activity, polls and market research, – analyzing the browsing and consumption habits in the environment through the use of the Profile of the Personal Data Subject, for the sole purpose of creating a better shopping experience and personalizing it on our Website. The provision of your Personal Data for such activities is absolutely optional. You are free to provide or not your Personal Data for this purpose, but in the absence of them the Company will not be able to perform marketing and advertising actions, polls and market surveys or analyses of your habits. After verifying your identity, as Subjects of Personal Data you have the following rights:

    

Right to information		The COMPANY must inform you about the processing to which it submits your data, such as what data it processes, for what purpose, for what period of time it keeps them, using clear and simple wording.
Right of access		You have the right to obtain from the COMPANY confirmation as to whether or not your personal data are being processed and, if this is the case, you have the right to access this data.
Right to rectification		You have the right to demand from the COMPANY the correction of any inaccurate personal data of yours and the completion of any incomplete data of yours.
Right to erasure		You have the right to request from the COMPANY the deletion of personal data, which can be satisfied if specific conditions are met.
Right to restriction of processing		You have the right to obtain from the COMPANY the restriction of processing, if specific conditions are met.
Right to object		You have the right to object, at any time, to the processing of personal data concerning you. The COMPANY in this case should stop the processing, unless it demonstrates compelling and legitimate reasons that override your interests, rights and freedoms as a data subject or for the establishment, exercise or support of legal claims.
Right to human intervention in the context of a decision through an automated process		You have the right to ask the COMPANY not to submit, where applicable, to a decision-making process solely on the basis of automated processing, including profiling, which produces legal effects concerning you or significantly affects you in a similar way.
Right to portability		You have the right to ask the ENTERPRISE to receive your personal data, which you have provided in a structured, commonly used and machine-readable format, or to transmit them to another provider.

For your further facilitation regarding the exercise of your relevant rights, the COMPANY takes care of the development of internal procedures in order to respond in a timely and effective manner to your relevant requests. At any time, you reserve the right to update or even object to the further processing of your data in accordance with the applicable legislation on the Protection of Personal Data. For this purpose, any request of yours should be addressed in writing to the Company and the pavoneshoes.gr either by sending a relevant e-mail (email) to the address [email protected] or by phone at the Store by calling the 2621031437 daily during store hours (except holidays).  If you consider that your Personal Data has been unlawfully detained, you may present a request to one of the Supervisory Authorities responsible for compliance with the Data Protection Rules. We respond to your Requests free of charge without delay, and in any case within (1) one month from the time we receive your request. However, if your Request is complex or there is a large number of your Requests, we will inform you within the month if we need to receive an extension of another (2) two months within which we will respond to you. If your Requests are manifestly unfounded or excessive in particular due to their recurring nature, the Company may impose the payment of a reasonable fee, taking into account the administrative costs for the provision of the information or the execution of the requested action or refuse to follow up on the Request. This text may undergo modifications over time, so we urge you to periodically verify its content.

    

2.9. LAW REPORTS AND USEFUL LINKS

    

The processing of the Personal Data of the Users/ Customers of the pavoneshoes.gr is carried out by the Company based in the EU and is subject to the terms of the General Regulation (EU) 2016/679, and the European and Greek regulations for the processing of Greek personal data and controls of the competent Greek Audit Authority.  EU General Data Protection Regulation 2018 (GDPR) Last update 20/07/2022